What Families Say About Provenra

A British couple in their sixties, resident in Phuket for twelve years, had accumulated papers from both the UK and Thailand. Documents were stored in different places — some in a drawer, some in cloud storage with no structure, some in the UK with their adult children. Finding anything specific was difficult, and they were concerned about what would happen if one of them became incapacitated.

They started with the Legacy Documentation Toolkit, which provided a clear framework for recording what they had and where it was. They then used the Personal Records Digitization service for the physical documents held in Thailand, creating a searchable digital archive linked to the toolkit's document location register.

Within six weeks, the family had a single reference folder their children could locate within minutes. The couple report that the process itself was useful — it surfaced a bank account that had been dormant for years and prompted them to update some contact details they hadn't reviewed since moving to Thailand.

"We should have done this five years ago. The toolkit made it feel manageable rather than overwhelming."

A Thai woman in her forties had recently taken on responsibility for managing her parents' affairs after her father experienced a health setback. She had no clear picture of what property, accounts or insurance policies the family held, and the information was spread across physical papers, old emails and memory.

She purchased the Asset Inventory Templates and worked through them steadily over three weeks, speaking to family members to fill in gaps. The key contacts recording sheet was particularly useful in capturing the names of advisors and professionals the family had worked with over the years.

The completed inventory gave the family a clear picture of their assets and contacts for the first time. It also identified two insurance policies whose renewal dates had not been tracked and highlighted a property document that needed updating. The process took longer than expected but was described as genuinely worthwhile.

"The templates were practical and easy to adapt. I found things I didn't know we had."